FAQ

Where can I find session times?

How do I print session times?

Can I buy tickets online?

Confirmation of my ticket purchase has not been emailed to me. What should I do?

I got an error message when booking tickets. What should I do?

I have been charged more than once for my online booking. How do I get a refund?

Can I change my online booking after purchase?

Where is the barcode on my online ticket?

I have booked my tickets online. Do I still need to go to the ticket box?

Why am I charged a booking fee online?

What does No Free Tickets (NFT) mean?

What do the film classifications mean?

What time does the ticket box open?

What are the conditions of entry into the cinemas?

What are Closed Caption (CC) films?

What are Audio Description (AD) films?

What's the difference between Gift Vouchers, Screen Savers and Gift Cards?

My Gift Card, Voucher or Screen Saver has expired. Can I get a replacement or can they be extended?

How do I hire a cinema, book a function or make a group booking?

Are there discounts for bulk voucher purchases?

Can I buy individual gift vouchers online?

How can I get a job at Village Cinemas?

Who can I contact about lost property?

I can't find an FAQ to answer my question. What should I do?


Where can I find session times?

To view Traditional Cinema session times, click here

To view Gold Class session times, click here

Session times are updated each Monday evening after 6:30pm for the new cinema week (Thursday to Wednesday). Please note that these are subject to change. If you're in a rush or already know what movie you would like to see or want to see films playing at a specific cinema, try the Quick Tickets widget on the top left of our website to fast track your search.

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How do I print session times?

Click on the 'Cinemas' tab and select your preferred cinema location to open the cinema page. There is a 'Print Sessions' button on the cinema page just under the 'Like' and 'Tweet' buttons.

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Can I buy tickets online?

Yes, tickets are sold online for all sessions and cinemas except for our regional cinemas (Bendigo, Rosebud, Sorrento, Warragul and Warrnambool). Vrewards members save $1 on every ticket purchased online. To learn more about Vrewards, click here

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Confirmation of my ticket purchase has not been emailed to me. What should I do?

If you saw a confirmation page containing your booking details after your ticket purchased was processed, you can still collect your tickets from the ticket box (where available use the express queue). For security reasons, the credit card holder will need to present the card used for the booking.

If you did not see a confirmation page or if you are unsure, please contact our friendly Customer Service team on 1300 555 400 or email contactus@village-cinemas.com. Please do not attempt to process the booking again.

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I got an error message when booking tickets. What should I do?

Do not attempt to process the booking again. Contact our friendly Customer Service team on 1300 555 400 or email contactus@village-cinemas.com

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I have been charged more than once for my online booking. How do I get a refund?

If the session time has not passed, take your credit card to the ticket box before your movie and ask to speak to the manager on duty who will be able to arrange a refund. Alternatively, email contactus@village-cinemas.com with the cinema location, movie title, session time and your best contact phone number.

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Can I change my online booking after purchase?

All bookings made on our website are not transferable or refundable. Unfortunately this means no changes can be made.

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Where is the barcode on my online ticket?

Your barcode or QR Code is at the top of your ticket confirmation email. It is a 2D barcode made up of a collection of black and white squares.

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I have booked my tickets online. Do I still need to go to the ticket box?

If you have your ticket confirmation email containing the QR code, you can skip the queue and go straight to the cinema.

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Why am I charged a booking fee online?

As with many other booking services, we charge a booking fee. Booking online means that you can skip the queue and go straight to the cinema. Booking fees cover the costs associated with administration, development and maintenance required on the software. Booking fees do not apply when you buy tickets at the ticket box.

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What does No Free Tickets (NFT) mean?

No Free Tickets or NFT is a restriction placed by film distribution companies on some newly released movies. Until this restriction is lifted, no complimentary or free passes can be used for these films. The NFT restriction does not apply to pre-paid vouchers such as Village Cinemas Screen Savers. Please check the conditions on the back of your voucher.

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What do the film classifications mean?

Click here for details on each of the film classifications.

For more information, visit the Australian Classification Board www.classification.gov.au

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What time does the ticket box open?

They open 15 minutes before the first session of the day.

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What are the conditions of entry into the cinemas?

CONDITIONS OF ENTRY INTO THE CINEMA

  • This entire cinema complex is a Smoke Free Zone.
  • Children must be supervised at all times.
  • A valid cinema ticket must be produced upon request and retained throughout the movie.
  • In all auditoriums, Patrons are requested not to occupy seats immediately adjacent to a wheelchair space. These are reserved for disabled Patrons, their carers and guests.
  • A reasonable standard of dress applies and footwear must be worn at all times.
  • Glass bottles or sharp objects cannot be taken in to the cinemas.
  • Only food and beverages purchased from Village Cinemas can be taken into the cinemas.
  • Mobile phones, pagers, watch alarms, electronic games and other electronic devices must be turned off before entering the cinema.
  • Laser lights, cameras and other recording equipment are prohibited within this entire cinema complex.
  • Items that could endanger the health and safety of patrons cannot be taken in to the cinemas.
  • Village Cinemas reserves the right to inspect the bags of any patron at any time.
  • Persons believed to be affected by alcohol or non-prescription drugs will be refused admission.
  • Any person exhibiting inappropriate behaviour will be asked to leave the premises.
  • Village Cinemas reserves the right to refuse admission to any patron.

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What are Closed Caption (CC) films?

Click here for details on Closed Caption films.

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What are Audio Description (AD) films?

Click here for details on Audio Description films.

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What's the difference between Gift Vouchers, Screen Savers and Gift Cards?

Gift Vouchers and Screen Savers are equivalent to a ticket. Gift Cards are similar to a credit card and can be used to purchase tickets as well as food and beverages. For more information visit our online Gift Shop

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My Gift Card, Voucher or Screen Saver has expired. Can I get a replacement or can they be extended?

We accept Screen Savers, Gift Cards and Gift Vouchers until the expiry date is reached. Unfortunately we are unable to extend or replace expired Gift Vouchers, Screen Savers or Gift Cards so please ensure you make note of the expiry date.

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How do I hire a cinema, book a function or make a group booking?

Visit our Functions page for details on how to hire a cinema or make group bookings.

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Are there discounts for bulk voucher purchases?

VOUCHERS AND GIFT CARD PURCHASES OF 50 OR MORE
Call: 1300 130 863
Email: corporatesales@village-cinemas.com
Office Hours: Monday to Friday 9am - 5pm

Click here for details on bulk voucher purchases.

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Can I buy individual gift vouchers online?

Visit our online Gift Shop to view our range of products.

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How can I get a job at Village Cinemas?

To check out our current vacancies, visit our Careers website.

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Who can I contact about lost property?

Our cinemas are thoroughly cleaned after every session and all lost property is locked safely away. We recommend that you revisit the cinema you attended and ask to check the lost property section. If it is a valuable item such as a phone or wallet, please contact us on 1300 555 400 or email contactus@village-cinemas.com with a description of the item, the cinema and session that you attended.

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I can't find an FAQ to answer my question. What should I do?

Send an email to our friendly Customer Service team using the Contact Us form and we will respond to your enquiry as soon as possible.

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