FAQ

To view Gold Class session times, click here

Our programming is typically done on a week- by- week basis. Session times are generally programmed and released each Monday evening from about 6:30pm (or Tuesday evening when the Monday is a public holiday) for the following cinema week which runs from Thursday to Wednesday. However, presales are sometimes released earlier, so we would suggest keeping an eye on our website for updates.

Click here for details on each of the film classifications.

For more information, visit the Australian Classification Board

A Child ticket can be used for children aged between 3 and 14 years old. For children under the age of 3, entry is free as long as the child sits on the lap of an accompanying ticket holder. Should a child under the age of 3 wish to occupy a seat, please purchase a Child ticket to your selected session.

No Free Tickets or NFT is a restriction placed by film distribution companies on some newly released movies. Until this restriction is lifted, no complimentary or free passes can be used for these films. The NFT restriction does not apply to pre-paid vouchers such as Village Cinemas Screen Savers. Please check the conditions on the back of your voucher.

Yes, tickets are sold online for all sessions and cinemas except for our regional cinemas (Bendigo, Rosebud, Sorrento, Warragul and Warrnambool).  

Yes, Companion Card holders can book carer tickets online through their Vrewards account. Please complete this form and return to Village Cinemas - applicants will be contacted within ten business days of receiving a completed application form to confirm that their application is successful. Until the account is approved and set up, bookings can be made at the ticket box of the Village Cinema you are planning to attend upon presentation of a valid Companion Card.

As with many other booking services, we charge a booking fee. Booking online means that you can skip the queue and go straight to the cinema. Booking fees cover the costs associated with administration, development and maintenance required on the software. Booking fees do not apply when you buy tickets at the ticket box.

Do not attempt to process the booking again. Contact our friendly Customer Service team at [email protected] or head into the cinema location that you have attempted to book for.

If you saw a confirmation page containing your booking details after your ticket purchased was processed, you can still collect your tickets from the ticket box (where available use the express queue). For security reasons, the credit card holder will need to present the card used for the booking.

If you did not see a confirmation page or if you are unsure, please contact our friendly Customer Service team at [email protected]. Please do not attempt to process the booking again.

Your barcode is at the top of your ticket confirmation email.

You sure can - Vrewards members can visit the member portal and select My Gift Card Balance to check the balance of their Gift Cards or Vouchers.

Alternatively, you can click here to log in and check your Gift Card or Voucher balance.

Definitely, Vrewards members can visit the member portal and select My Future Bookings to manage their upcoming Village Cinemas bookings, including any Candy Bar treats purchased.

Alternatively, you can click here to log in and view your future bookings.

Of course, the more the merrier. Vrewards members can visit the member portal and select the Invite Friends button on either upcoming booking or their living ticket under My Future Bookings. Alternatively, anyone may send an invite by selecting the Invite Friends button on the booking confirmation page or email. When inviting a friend, you can share a link via email, text message or apps such as Facebook. Your friend will then be able to view where you are sitting and book the same session using the link provided.

Absolutely, when completing your booking for Standard, Vmax, Vpremium, Vjunior, 4DX or Cinema Europa you will be asked if you would like to add any treats. For Gold Class sessions, pre-purchase of food & beverage is available at select sites - for more information about online ordering, click here. We recommend you arrive at least 30 minutes before your screening time. These items will be delivered to you throughout the film.

Yes, Vrewards members can visit the member portal and select Transaction History to view their purchase history, booking details, refunds, Vrewards points earned and any expired points.

Alternatively, you can click here to log in and view the transactions history.

If you have your ticket confirmation email containing the barcode, you can skip the queue and go straight to the cinema.

You can book via the desktop version of our website and pay using multiple payment methods in one transaction. For more information on how to book please hover over the (?) under the 'Add Voucher or Gift Card' section of the booking process.

You may change your seat(s) or session time. Vrewards members can Sign In to visit the member portal and select My Future Bookings to manage their upcoming Village Cinemas bookings.
 
Please note changes can only be made to bookings paid in full using a credit card or PayPal. Changes to session time are unavailable within 10 minutes after purchase and must be processed at least 2 hours prior to session scheduled start. Please note you will only be able to change a session online once. Bookings made with Telstra tickets, Vrewards points, recognitions and gift products are not eligible to change session online. It may take up to 10 business days for the refund to appear back in your account depending on the banking institution and/or PayPal.

If you have already updated your booking online and require further changes, these can be made at the cinema location of your booking. Alternatively, our customer service team may be able to advise you further. Please [email protected] with the cinema location, movie title, session time and booking number.
 
All bookings made on the Village Cinemas website or mobile app are not refundable, unless completed via self-refund in accordance with the parameters or in a situation where required under Australian Consumer Law.

Yes, you may cancel a booking online while the request refund button is available. Vrewards members can Sign In to visit the member portal and select My Future Bookings to manage their upcoming Village Cinemas bookings.
 
Please note only bookings paid in full using a credit card or PayPal can be cancelled online. Self-refunds are unavailable within 10 minutes after purchase and must be processed at least 2 hours prior to session scheduled start. Bookings made with Vrewards points, recognitions and gift products are not eligible for self- refunds. The refund can usually take up to 10 business days for the refund to appear back in your account depending on the banking institution and/or PayPal.
 
All bookings made on the Village Cinemas website or mobile app are not refundable, unless completed via self-refund in accordance with the parameters or in a situation where required under Australian Consumer Law.

If the session time has not started, take your credit card to the ticket box of the location you have booked for and ask to speak to the manager on duty who will be able to arrange a refund. If your session has passed, please email [email protected] with the cinema location, movie title, session time and booking number and our Customer Service team will be able to advise you further.

Each Vrewards account is created with a digital membership card that Members can scan in cinema. If you wish to collect a physical card, please ask the friendly team members in cinema when you visit a location next. Once you collect a physical card, don’t forget to log in online and link your physical card to your membership account.

Members need to log in online or present their Membership ID in cinema to earn and redeem Vrewards points. If you forgot, don’t worry you just need to email your proof of purchase (booking number, tax invoice and cinema ticket) to our Customer Service team within 2 weeks of your purchase and the friendly team will be able to provide further assistance.

Perfect when you have a reason to celebrate, better when you have no reason at all.

It's impressive, with luxurious seats, waiter service and a gourmet menu but at the same time, it's warm and unpretentious. All the work is done for you so all that is left to do is sit back and enjoy the company of a loved one with a good movie. Click here for information on our Gold Class cinemas

Vjunior is our cinema for kids designed by kids. For more information on this exciting offering please click here

Vpremium is a fresh take on cinema offering a dine-in, chill-out vibe for just a few dollars more. It's the place to catch up with mates and impress those dates. Click here for information on our Vpremium cinemas

Movies are now no longer bound by their visual and aural limits. 4DX is the next step in the movie-going evolution taking audiences on a journey into the full feature film. Free yourself from the confines of the flat screen and really feel the film with 4DX! Click here for more information.

Vmax screams impressive cinematics, literally. Bigger is better, and Vmax has bigger screens, bigger sound and bigger seats. It’s for true fans of cinema – those who demand the highest quality visuals and booming sound effects. There’s no better place to see your favourite blockbuster than at Vmax, with supersized screens, Dolby Digital sound (including Dolby Atmos at select locations*), first class stadium seating, extra leg room and wide armrests; immerse yourself in the movie with Vmax! Superheroes were made for this screen. Click here  for more information

Click here for details on Closed Caption films.

Visit our Village Cinemas Functions website for details on how to hire a cinema, make group bookings or organise a children’s birthday party.

Visit our Gift Shop to view our range of products.

Gift Vouchers and Screen Savers are equivalent to a ticket. Gift Cards are similar to a credit card and can be used to purchase tickets as well as food and beverages.

For more information, visit our Gift Shop to view our range of products.

For vouchers and Gift Card purchases of 50 or more, please contact the Village Cinemas Functions team

To check out our current job opportunities, visit our Careers website.

Cinemas open 15 minutes before the first session of the day.

Our cinemas are thoroughly cleaned after every session and all lost property is locked safely away. We recommend that you revisit the cinema you attended and ask to check the lost property section. If it is a valuable item such as a phone or wallet, please contact us at email [email protected] with a description of the item, the cinema and session that you attended. 

We accept Screen Savers, Gift Cards and Gift Vouchers until the expiry date is reached. Unfortunately we are unable to extend or replace expired Gift Vouchers, Screen Savers or Gift Cards so please ensure you make note of the expiry date.

Only food and beverages purchased from Village Cinemas can be consumed in our cinemas.