FAQ

Got a query about Village Cinemas?

Here are answers to the questions most frequently asked.

SESSION TIMES

Where can I find session times?

To view Traditional Cinema session times, click here

To view Gold Class session times, click here

Session times are updated each Monday evening after 6:30pm for the new cinema week (Thursday to Wednesday). Please note that these are subject to change. If you're in a rush or already know what movie you would like to see or want to see films playing at a specific cinema, try the Quick Tickets widget on the top left of our website to fast track your search.

How do I print session times?

Click on the 'Cinemas' tab and select your preferred cinema location to open the cinema page. There is a 'Print Sessions' button on the cinema page just under the 'Like' and 'Tweet' buttons.

TICKETING

What do the film classifications mean?

Click here for details on each of the film classifications.

For more information, visit the Australian Classification Board www.classification.gov.au

How old do you have to be to buy a Childs' ticket?

A Child ticket can be used for children aged between 3 and 14 years old. For children under the age of 3, entry is free as long as the child sits on the lap of an accompanying ticket holder. Should a child under the age of 3 wish to occupy a seat, please purchase a Child ticket to your selected session.

What does No Free Tickets (NFT) mean?

No Free Tickets or NFT is a restriction placed by film distribution companies on some newly released movies. Until this restriction is lifted, no complimentary or free passes can be used for these films. The NFT restriction does not apply to pre-paid vouchers such as Village Cinemas Screen Savers. Please check the conditions on the back of your voucher.

Can I buy tickets online?

Yes, tickets are sold online for all sessions and cinemas except for our regional cinemas (Bendigo, Rosebud, Sorrento, Warragul and Warrnambool). To learn more about Vrewards, click here

Why am I charged a booking fee online?

As with many other booking services, we charge a booking fee. Booking online means that you can skip the queue and go straight to the cinema. Booking fees cover the costs associated with administration, development and maintenance required on the software. Booking fees do not apply when you buy tickets at the ticket box.

I got an error message when booking tickets. What should I do?

Do not attempt to process the booking again. Contact our friendly Customer Service team at contactus@village-cinemas.com or head into the cinema location that you have attempted to book for.

If you saw a confirmation page containing your booking details after your ticket purchased was processed, you can still collect your tickets from the ticket box (where available use the express queue). For security reasons, the credit card holder will need to present the card used for the booking.

If you did not see a confirmation page or if you are unsure, please contact our friendly Customer Service team at contactus@village-cinemas.com. Please do not attempt to process the booking again.

Where is the barcode on my ticket?

Your barcode or QR Code is at the top of your ticket confirmation email. It is a 2D barcode made up of a collection of black and white squares.

I have booked my tickets online. Do I still need to go to the ticket box?

If you have your ticket confirmation email containing the QR code, you can skip the queue and go straight to the cinema.

I want to pay with a gift product and another payment method - is this possible?

You can book via the desktop version of our website and pay using multiple payment methods in one transaction. For more information on how to book please hover over the (?) under the 'Add Voucher or Gift Card' section of the booking process.

REFUNDS

Can I change my online booking after purchase?

All bookings made on our website are not transferable or refundable unless required under Australian Consumer Law.

I have been charged more than once for my online booking. How do I get a refund?

If the session time has not started, take your credit card to the ticket box of the location you have booked for and ask to speak to the manager on duty who will be able to arrange a refund. If your session has passed, please email contactus@village-cinemas.com with the cinema location, movie title, session time and booking number and our Customer Service team will be able to advise you further.

Vrewards

How do I collect a physical Vrewards card?

Each Vrewards account is created with a digital membership card that Members can scan in cinema. If you wish to collect a physical card, please ask the friendly team members in cinema when you visit a location next. Once you collect a physical card, don’t forget to log in online and link your physical card to your membership account.

I forgot to scan my card in cinema or log in online prior to making a purchase – can I still get my points?

Members need to log in online or present their Membership ID in cinema to earn and redeem Vrewards points. If you forgot, don’t worry you just need to email your proof of purchase (booking number, tax invoice to cinema ticket) to our Customer Service team within 2 weeks of your purchase and they will be able to look provide more information.

ACCESSIBILITY

What are Closed Caption (CC) films?

Click here for details on Closed Caption films.

FUNCTIONS & EVENTS

How do I hire a cinema, book a function or make a group booking?

Visit our Functions page for details on how to hire a cinema or make group bookings.

Visit our Functions page for children’s birthday party packages or email functions@village-cinemas.com

GIFT PRODUCTS

Can I buy individual gift vouchers online?

Visit our online Gift Shop to view our range of products.

What's the difference between Gift Vouchers, Screen Savers and Gift Cards?

Gift Vouchers and Screen Savers are equivalent to a ticket. Gift Cards are similar to a credit card and can be used to purchase tickets as well as food and beverages. For more information visit our online Gift Shop

Are there discounts for bulk voucher purchases?

VOUCHERS AND GIFT CARD PURCHASES OF 50 OR MORE

Email: corporatesales@village-cinemas.com
Office Hours: Monday to Friday 9am - 5pm

Click here for details on bulk voucher purchases.

A WORLD OF MOVIE EXPERIENCES

What is Gold Class?

Perfect when you have a reason to celebrate, better when you have no reason at all.

It's impressive, with luxurious seats, waiter service and a gourmet menu but at the same time, it's warm and unpretentious. All the work is done for you so all that is left to do is sit back and enjoy the company of a loved one with a good movie. Click here for information on our Gold Class cinemas

What is Vjunior?

Vjunior is our cinema for kids designed by kids. For more information on this exciting offering please click here

What is Vpremium?

Vpremium is a fresh take on cinema offering a dine-in, chill-out vibe for just a few dollars more. It's the place to catch up with mates and impress those dates. Click here for information on our Vpremium cinemas

What is a 4DX Cinema?

Movies are now no longer bound by their visual and aural limits. 4DX is the next step in the movie-going evolution taking audiences on a journey into the full feature film. Free yourself from the confines of the flat screen and really feel the film with 4DX! Click here for more information.

What is a Vmax?

Vmax screams impressive cinematics, literally. Bigger is better, and Vmax has bigger screens, bigger sound and bigger seats. It’s for true fans of cinema – those who demand the highest quality visuals and booming sound effects. There’s no better place to see your favourite blockbuster than at Vmax, with supersized screens, Dolby Digital sound (including Dolby Atmos at select locations*), first class stadium seating, extra leg room and wide armrests; immerse yourself in the movie with Vmax! Superheroes were made for this screen. Click here for more information

Do you have a Drive-In Cinema?

Yes, visit Coburg Drive-In for a night of good old fashioned movie fun. Click here for more information

GENERAL

What time does the cinema location open?

They open 15 minutes before the first session of the day.

How can I get a job at Village Cinemas?

To check out our current vacancies, visit our Careers website.

Who can I contact about lost property?

Our cinemas are thoroughly cleaned after every session and all lost property is locked safely away. We recommend that you revisit the cinema you attended and ask to check the lost property section. If it is a valuable item such as a phone or wallet, please contact us at email contactus@village-cinemas.com with a description of the item, the cinema and session that you attended. 

My Gift Card, Voucher or Screen Saver has expired. Can I get a replacement or can they be extended?

We accept Screen Savers, Gift Cards and Gift Vouchers until the expiry date is reached. Unfortunately we are unable to extend or replace expired Gift Vouchers, Screen Savers or Gift Cards so please ensure you make note of the expiry date.

Can I bring my own food and beverages to the cinema?

Only food and beverages purchased from Village Cinemas can be consumed in our cinema complexes. 

I can't find an FAQ to answer my question. What should I do?

Send an email to our friendly Customer Service team using the Contact Us form and we will respond to your enquiry as soon as possible.

CONDITIONS OF ENTRY

What are the conditions of entry for Village Cinemas?

The below Conditions of Entry apply to all of our cinema locations:
• This entire cinema complex is a Smoke Free Zone.
• Children must be supervised at all times.
• A valid cinema ticket must be produced upon request and retained throughout the movie.
• In all auditoriums, Patrons are requested not to occupy seats immediately adjacent to a wheelchair space. These are reserved for disabled Patrons, their carers and guests.
• A reasonable standard of dress applies and footwear must be worn at all times.
• Glass bottles or sharp objects cannot be taken in to the cinemas.
• Only food and beverages purchased from Village Cinemas can be taken into the cinemas.
• Mobile phones, pagers, watch alarms, electronic games and other electronic devices must be turned off before entering the cinema.
• Laser lights, cameras and other recording equipment are prohibited within this entire cinema complex.
• Items that could endanger the health and safety of patrons cannot be taken in to the cinemas.
• Village Cinemas reserves the right to inspect the bags of any patron at any time.
• Persons believed to be affected by alcohol or non-prescription drugs will be refused admission.
• Any person exhibiting inappropriate behaviour will be asked to leave the premises.
• Village Cinemas reserves the right to refuse admission to any patron.

Does Vjunior have any additional Conditions of Entry?

Vjunior does have some additional Conditions of Entry that are specific to this cinema experience:

• Be sure to have a Vjunior ticket before you enter the play area.
• Playtime begins 30 minutes prior to the start of the film.
• Please look out for your little ones. Children must be supervised at all times.
• Playtime is fun, but it also needs to be safe. Vjunior activities may increase the risk of possible injury or harm, so please play safely and responsibly at all times!
• We’re glad you love the play equipment, but please leave it here for others to enjoy.
• Be careful! Play equipment is used at your own risk.
• Keep an eye on your belongings – we can take no responsibility for items lost or damaged.
• The cinema’s general conditions of entry also apply at Vjunior.
• The Vjunior cinema slide has it’s own set of rules, too. Please make sure they’re adhered to when our little guests are sliding.
• Last but not least... have fun!

I’m going to see a film in a 4DX cinema. Is there anything I need to know before I attend?

Due to the nature of the 4DX experience, there are safety requirements that all customers must adhere to. We also advise that 4DX isn’t suitable for everyone. Specific 4DX Conditions of Entry are below:

4DX PRESENTATION - CONDITIONS OF ENTRY

Due to safety requirements, the following guests will not be admitted to a 4DX presentation:
• Children aged 3 and under
• Guests under 100 cm tall
With our apologies, 4DX presentations are not recommended for the following guests:
• Guests weighing over 120kg
• Guests who suffer from high blood pressure, heart conditions, back or neck conditions, epilepsy, or any type of serious medical conditions or disabilities
• Guests who use a wheelchair
• Guests who are blind or who have visual impairment
• Guests with sensory sensitivities
• Pregnant women
• Guests suffering from breathing problems, such as allergies or scent sensitivities
• Guests prone to motion sickness

If you are unsure about attending a 4DX presentation, please consult your doctor or physician.
Vrewards
Like freebies? Join free to access:
  • $15* tickets all day, every day
  • $1
    Earn 10 points for every $1* spent
  • Redeem for tickets, candy bar treats and Gold Class
  • Exclusive offers, events and discount tickets
  • BONUS 25 points for booking online