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This document contains the terms and conditions governing your use of www.villagecinemas.com.au ("this Website") and your purchase of any movie tickets, goods or services from Village Cinemas Australia Pty Ltd ACN 006 735 002 ("Village Cinemas") using this Website.
These Terms and Conditions are issued by Village Cinemas Australia Pty Ltd ACN 006 735 002 ("Village Cinemas") to govern the Vrewards loyalty program (“Vrewards” or “Program”).
In these Terms and Conditions, the following words and expressions have the meanings defined below unless the context otherwise requires:
Membership of Vrewards is free of charge.
All items listed above in 8/2/5 are non-refundable and non-exchangeable. All ticket related Benefits are available for redemption in cinema by scanning your Membership ID or by logging into your Vrewards account online. All food and beverage items are only available for redemption in cinema. Points are not eligible to be earned for the redemption rewards.
1.1 Village Roadshow Group of Companies
2. WHY VILLAGE COLLECTS PERSONAL INFORMATION
2.1 Nature of Information
2.2 Collection of Information
In accordance with the APPs, where practical, Customers of Village may deal with Village on an anonymous basis. However, as a provider of a wide range of services, Village frequently finds that it is necessary to collect Personal Information during the course of transactions.
Personal Information may be collected about Customers via the following means:
2.3 Information given to Customers
When Personal Information is collected from a Customer, they are advised at the time of collection or as soon as practical after its collection as to:
Where Village collects Personal Information about a Customer from a third party, and the Customer has not previously consented to that third party providing the information to Village, Village will, where reasonable and practical, provide the Customer with the following information about that third party:
2.4 Sensitive Information
Village will not ask a Customer for information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation, unless:
2.5 Customer consent
Wherever practical, Village will obtain the express consent of Customers to the collection of Personal Information.
In some situations, Village will interpret a Customer's actions as indicating that a Customer consents to the collection of Personal Information. This may occur where the Customer has provided Personal Information for a particular purpose and that purpose cannot be achieved without Village making use of the Customer's Personal Information.
2.6 What happens if Personal Information is not provided?
Where relevant, Village will endeavour to make Customers aware that Village may not be able to provide a proper service to them if Personal Information is not provided upon request.
3. MAINTENANCE AND MANAGEMENT OF PERSONAL INFORMATION
3.1 Who may view Personal Information
In general, only officers, employees or contractors of Village may view Personal Information. Village will only grant access to parties other than Village’s officers, employees and contractors to view Personal Information where Village believes that access is necessary to achieve the purpose for which the Personal Information was collected.
Village will only disclose Personal Information to parties other than Village’s officers, employees and contractors if:
Village may disclose Personal Information to countries outside Australia. We will only do so in compliance with all applicable Australian data protection and privacy laws. Village will take reasonable steps to protect personal information no matter what country it is stored in or transferred to.
If obtaining the Customer's consent is not practical, then the information may still be transferred if, as part of the agreement for the transfer of that information, the other organisation agrees to comply with Village's privacy obligations to that Customer.
Village does not use any prohibited identifiers (such as a tax file number) to identify its Customers.
3.3 Storage and Security
Personal Information may be stored in either hard copy form or on computer or both. Hard copy Personal Information is wherever practical, kept under locked security. Personal Information stored on computer is wherever practical, password protected. Where possible and practical, Village will endeavour to comply with recognised Australian and international standards relating to information security. Village regularly deletes and de-identifies Personal Information if the information is no longer needed by Village.
3.4 Updating Personal Information
Village regularly monitors the quality and accuracy of Personal Information that it maintains and where practical, updates that information on a regular basis. Customers can update their Personal Information at any time by contacting Village's Privacy Officer.
Village has adopted the position proposed by the Privacy Commissioner that a young person is able to give their consent when he or she has a sufficient understanding and maturity to understand what is being proposed. Where Village is aware that it is gathering information from a minor, Village will obtain consent from a legal guardian for the collection of the information. Where this is not possible, Village's staff will make a determination as to the minor's understanding of why the Personal Information is being collected, before deciding to collect that information.
6. DIRECT MARKETING
Customers may be taken off any mailing list by contacting Village's Privacy Officer.
7. ACCESS TO PERSONAL INFORMATION
Customers may access their Personal Information by contacting Village's Privacy Officer. Access is generally granted within 30 days of that request. Village may impose a reasonable charge for access.
8. WHEN VILLAGE MAY WITHHOLD ACCESS TO PERSONAL INFORMATION
8.1 When access can be withheld
Access to Personal Information may be withheld in a number of circumstances. These include where:
Where Village does withhold Personal Information, Village may instead choose to give the Customer a summary of that information.
8.2 Written reasons
If Village does withhold Personal Information, Village will provide written reasons.
8.3 Third party intermediary
If Village withholds access to Personal Information, Village will consider whether the provision of access to an independent third party will meet Village's and the relevant Customer's needs.
10. WHO TO CONTACT
Village is committed to working with its Customers to obtain a fair resolution of any complaint or concern about privacy. To contact us with a compliment or complaint or a privacy question, you can:
11. MODIFICATIONS TO THIS DOCUMENT
12. FURTHER INFORMATION
Further information on privacy can be obtained from the Privacy Commissioner at www.privacy.gov.au