Vrewards: Terms & Conditions

These Terms and Conditions are issued by Village Cinemas Australia Pty Ltd ACN 006 735 002 ("Village Cinemas") to govern the Vrewards loyalty program (“Vrewards” or “Program”).

1. INTRODUCTION


  1. These Terms and Conditions set out the details of Vrewards and the rights and obligations of both the Members and Village Cinemas. It is each Member's responsibility to read and understand these Terms and Conditions.
  2. By enrolling and participating in Vrewards, each Member acknowledges and agrees to these Terms and Conditions.
  3. Village Cinemas reserves the right at any time without notice to amend, alter, withdraw or terminate any feature of Vrewards. Membership and all related Rewards are offered at the sole discretion of Village Cinemas.
  4. These Terms and Conditions may be amended from time to time and all Members will be bound by any updated Terms and Conditions. The current Terms and Conditions governing Vrewards are at http://villagecinemas.com.au.


2. DEFINITIONS

In these Terms and Conditions, the following words and expressions have the meanings defined below unless the context otherwise requires:

  1. “Benefits” means the benefits available to Members as outlined in clause 8 of this document. Card Only Members may only access Benefits that are available for redemption in cinema.
  2. “Card Only Member” is a Member who has a physical Membership Card or Key Tag but has not opted in to receive communications from Village Cinemas and partners. Card Only Members are eligible to accrue Points and receive Benefits when scanning their Membership ID in cinema but cannot receive Rewards. A Card Only Member can check their Points balance in cinema only. Should a Card Only Member link their card to an email address to become an Incomplete Member or Full Member, any points accrued on the account will not carry across to the new membership.
  3. “Digital Card” means a barcode number or QR code issued by Village Cinemas to identify a Member of Vrewards. A Member can access their Digital Card by logging into Vrewards on a smartphone via http://villagecinemas.com.au and scanning the digital barcode displayed on the phone.
  4. “Eligible Purchases” means the items the purchase of which will accrue Points when made with cash, debit card or credit card and includes purchase of movie tickets, redemption of Gift Cards, redemption of Movie Vouchers, Gold Class food and beverage spend, candy bar spend at Participating Cinemas and booking fees for online movie ticket purchases. Purchases of gift products and/ or redemption of complimentary tickets/ courtesy passes are not Eligible Purchases, nor is the redemption of a Benefit or Reward.
  5. “Full Member” is a Member who has entered a valid email address and password online, opted in to receive email communications from Village Cinemas and partners and is assigned a Digital Card. A Full Member is eligible to accrue Points and receive Rewards and Benefits. A Full Member can choose to link a Membership Card or Key Tag to their Vrewards online account.
  6. “Incomplete Member” is a Member who has joined online and confirmed their Membership. An Incomplete Member enters a valid email address and password online and has been assigned a digital card however they have elected to not receive digital communications from Village Cinemas and partners. An Incomplete Member is eligible to accrue Points and receive Benefits but cannot receive Rewards. Incomplete Members can link a physical membership card to their email address and can then use the physical card at any participating cinema location to earn Points.
  7. “Ineligible Member” is a Member whose account has been suspended by Village Cinemas and is no longer able to participate in the Vrewards Program.
  8. "Member" means a person who is recognised by Village Cinemas as a participant in Vrewards and includes a Full Member, Incomplete Member and Card Only Member.
  9. "Membership" means the participation of a Member in Vrewards.
  10. "Membership Card" or "Key Tag" means a barcoded card in the form of a standard card or key tag, respectively, issued by Village Cinemas to identify a Member. A Membership Card or Key Tag is a physical card scanned at any transaction point in cinema - the ticket box, candy bar or Gold Class.
  11. “Membership ID” means the Membership Card, Key Tag, email address, QR code or Digital Card issued to a Member.
  12. "Participating Cinemas" means cinemas which are branded ‘Village Cinemas’ in Victoria and Tasmania. Cinemas which are not branded ‘Village Cinemas’ (including the cinemas at Albury, Bendigo, Rosebud, Sorrento, Warragul and Warrnambool) are not Participating Cinemas for the purpose of Vrewards. As certain promotions and offers may apply at selected cinemas only, Members should check the terms and conditions for the relevant offer.
  13. “Points” means the currency system whereby a Member earns points in exchange for their dollar spend on movie tickets, candy bar items, Gold Class tickets, or Gold Class food and beverage items.
  14. “Points Balance” means the current balance of Points that a Member has banked. A Member can access the Points Balance anytime by logging into their account on the website http://villagecinemas.com.au
  15. "Reward" or “Rewards” means privileges which are offered to Members as part of Vrewards, including discounted or free tickets, discounted or free food and beverage items, Member newsletters, entry into Members-only competitions or eligibility for Members-only products, services or offers.
  16. “Special Purchases” are those Eligible Purchases items sold via In-Cinema Vending Carts, Vpremium App or Coburg Drive In App. Members purchasing movie tickets, Gold Class food and beverages or candy bar items via the above listed channels need to keep a copy of the tax invoice for the sale. Members must email ContactUs@village-cinemas.com with their Membership ID and a copy of a Tax Invoice within 2 weeks of the purchase date to have the Points associated with the purchase added to their Membership ID.
  17. "Terms and Conditions" means these terms and conditions which govern Vrewards as may be varied from time to time by Village Cinemas.
  18. “Vrewards Member Page” means the page that Members can access after logging into their account on the website http://villagecinemas.com.au to view their Points Balance and Rewards.


3. MEMBERSHIP COST

Membership of Vrewards is free of charge.



4. MEMBERSHIP ELIGIBILITY


  1. Membership of Vrewards is open to individuals residing in Australia who:
    1. Are aged 14 years or over;
    2. Sign up to Vrewards;
    3. Agree to the Terms and Conditions;
  2. Membership is effective upon receipt of confirmation from Vrewards.
  3. All Members of Village Cinemas’ previous membership program (Village Movie Club) will automatically be transferred to the Vrewards program, unless otherwise notified.
  4. A Member must only have one open Membership account at any given time. A Member may accrue Points and collect Rewards in one account only.
  5. Village Cinemas reserves the right at any time without notice to decline to issue Membership, withdraw or cancel any Membership, terminate a Membership or terminate Vrewards.
  6. Grounds for doing any of the things referred to in clause 4.5 include (but are not limited to):
    1. Any abuse or attempted abuse of a person’s Membership, Vrewards or anything associated with Village Cinemas;
    2. An act or omission contrary to these Terms and Conditions;
    3. Any Points which are accumulated or credited fraudulently or erroneously;
    4. Any reasonable suspicion of unacceptable conduct in connection with a person’s Membership.
  7. Membership can only be held by an individual. Membership is not open to families, groups, companies, trusts, partnerships, other entities, government departments or agencies.
  8. A Member may only earn Points from purchases undertaken in a personal capacity. A Member cannot earn Points and Rewards from purchases undertaken on behalf of a business or as part of function, corporate screenings, fundraisers, group bookings, private screenings, birthdays or school bookings.
  9. A Member cannot earn Points from the purchase of gift cards, vouchers or discount coupons.
  10. Membership, Membership Cards, Digital Cards, Key Tags, Points Balances, Benefits and Rewards are non transferable, and are not redeemable for cash.
  11. Employees of Village Cinemas and its related bodies corporate are not eligible to join Vrewards and are not permitted to enter any competitions or draws.
  12. Membership and Rewards are only available at Participating Cinemas. Village Cinemas may vary the number and location of Participating Cinemas from time to time without notification.


5. MEMBERSHIP CARD, KEY TAG AND DIGITAL CARD


  1. Vrewards has its own Membership Card, Key Tag and Digital Card. Members should keep their Membership Card, Key Tag and Digital Card secure. Those Members who had membership cards, key tags and digital cards as participants of the Village Movie Club will be able to continue to use same with the Vrewards program.
  2. A Member’s Membership ID will correspond with one Membership number only.
  3. If a Membership Card or Key Tag is lost or stolen, the Member must immediately advise Village Cinemas. Village Cinemas will replace the Membership Card or Key Tag when the Member next presents to a Participating Cinema. It is the Member’s responsibility to link any replacement Membership Cards or Key Tags via the Vrewards Member Page in order to use the Membership Card or Key Tag at the cinema. A Full Member and an Incomplete Member may continue to accrue Points and earn Rewards (before receiving their replacement Membership Card or Key Tag) by scanning the Digital Card provided to them upon becoming a Member. The Digital Card will be available on all smartphone devices after login via http://villagecinemas.com.au.
  4. All Membership Cards, Key Tags and Digital Cards remain the property of Village Cinemas at all times and must only be used by Members for the purposes contemplated by these Terms and Conditions.
  5. A new Member may be allocated a Membership Card and Key Tag at a Participating Cinema. To become a Full Member the new Member must sign up online by inputting a valid email address and password, mobile phone number and post code, opt in to receiving SMS and emails from Village Cinemas and partners and link their Membership number (which is printed on the Membership Card and Key Tag) to their email address and online account.


6. TERMINATION OF MEMBERSHIP


  1. Membership may be terminated by the Member or Village Cinemas.
  2. A Member may terminate their Membership via their Vrewards page or by contact the Customer Service team on ContactUs@village-cinemas.com.
  3. Membership will be automatically terminated if Village Cinemas cancels Vrewards.
  4. Village Cinemas may terminate a Member’s Membership for any of the reasons specified in clause 4.6 or if Village Cinemas considers that it is reasonable to do so.


7. ACTIVATION OF MEMBERSHIP AND USE OF MEMBERSHIP CARD, KEY TAG AND DIGITAL CARD


  1. At the end of the online sign up process, applicants will receive an email sent to the email addressed nominated in the application. It is at this point that Membership becomes active and may be used.
  2. When logging into the Vrewards Member Page, Members may opt, at their own risk, to stay logged into the Vrewards Member Page after the initial session concludes. Subject to the computer settings, if the opt-in is selected the Member will remain logged in to the Vrewards Member Page until the Member manually logs out. Members using shared or public computers should log out after each session to maintain the security of their Membership.
  3. Members who sign up to Vrewards online are automatically assigned a Digital Card and may wish to obtain a Membership Card and Key Tag at any Participating Cinema. The Member must log in to the Vrewards Member Page and link the Membership Card or Key Tag via the Vrewards Member Page prior to scanning the Membership Card or Key Tag.
  4. In order to accrue Points when purchasing tickets, the Member must have their Membership ID scanned by the cashier at Participating Cinemas or be logged on as a Member when purchasing tickets online.
  5. Incomplete Members and Full Members can access their Points Balance and view Benefits by logging into their account in the Vrewards Member Page.
  6. Every use of the Membership ID to accrue Points and secure Rewards signifies acceptance of the Terms and Conditions.


8. PROGRAM BENEFITS AND REWARDS


  1. Earning Points and Rewards:
  2. Subject to the Terms and Conditions, a Member will be eligible for a Benefit when their Membership account shows that they have reached the required Points Balance of 500 Points or more.
  3. A Member will earn 10 Points (which will be reflected in the Member’s Points Balance) for every $1 the Member spends on the purchase of movie tickets, candy bar items, Gold Class tickets or Gold Class food and beverage items and the redemption of some gift products at a Participating Cinema.
  4. Points are earned whilst a Member is logged on during an online transaction and by presenting a valid Membership ID prior to the completion of a paid transaction at the candy bar, Gold Class or ticket box of a Participating Cinema.
  5. It is the Member's responsibility to log in or show their Membership ID to earn Points. Village Cinemas is in no way liable for any loss or missed opportunity should a Member fail to log in or show their Membership ID when making an Eligible Purchase.
  6. Only paid Eligible Purchases are eligible to earn Points.
  7. When tickets are purchased online, Points will only be allocated to the Member logged into the Vrewards Members Page when making the purchase, irrespective of the quantity of tickets purchased and whether other Members will be using the tickets. When purchasing tickets at a Participating Cinema, all Members present may scan their respective Membership ID for the one transaction and the relevant amount of Points will be allocated to each Member. Points for candy bar and Gold Class menu purchases will be allocated to the Member making the purchase.
  8. The price paid for the Eligible Products will determine the amount of Points the Member will earn. For gift products, the Points earned are based on the sale price of the gift product which is being redeemed and this will vary from product to product.
  9. Points will not be allocated or transferred for tickets purchased prior to launch of Vrewards Program. Village Movie Club Members that have a current Visit Balance on the day Vrewards commences will have their Visits converted to Points at a rate of 200 points per visit.
  10. Points earned will appear in the Member’s Point Balance within 24 hours of a completed Eligible Purchase. Members can start earning Points from when the welcome email is sent from Village Cinemas.
  11. A Member must have a Points Balance of at least five hundred (500) Points in order to exchange their Points for a Benefit.
  12. Upon earning or redeeming Points, the Member’s Points Balance will display the updated balance within 5 minutes. Members may receive an email informing them of the Benefits available and their Points Balance including Points expiry date. Points which have reached or passed the expiry date cannot be used to redeem for Benefits.
  13. Village Cinemas may advertise offers where Members may earn additional Points, or Members may redeem their Points Balance (or part thereof) for additional Benefits.
  14. If Village Cinemas cannot confirm that Points, Benefits or Rewards were properly issued or obtained, it may refuse to record or honour the Points or Rewards on a Member's account, or if already recorded, may cancel such Points or Rewards.
  15. Ineligible Members may only accrue Points once they have had their Membership reinstated by Village Cinemas at http://villagecinemas.com.au.
  1. Redeeming Rewards:
    1. Members can redeem ticket-related Benefits whilst logged into the Vrewards Member Page, or can redeem all Benefits at a Participating Cinema by presenting their Membership ID to the cashier.
    2. Members can choose to exchange their Points for Benefits as soon as they reach the minimum 500 points at their next visit or may wish to save their Points in order to redeem a higher value item.
    3. The redemption of a Benefit is subject to item availability.
    4. Movie ticket Benefits are valid for sessions marked “NFT”. There are no blackout periods however ticket-related Benefits are not available for movie marathons, group bookings, special events or in conjunction with any other offer or promotion unless otherwise stated.
    5. Please refer to the full Terms and Conditions for each Benefit below.
      1. 500 Points may be used to redeem:
        1 x Small Post-Mix Drink. In exchange for 500 Points, one Small Drink only may be redeemed. Excludes bottled drinks; OR
        1 x Small Popcorn. In exchange for 500 points, one Small Popcorn may be redeemed.
      2. 1000 Points may be used to redeem:
        1 x Regular Combo. In exchange for 1000 points, one Regular Combo which includes one regular drink and 1 regular popcorn may be redeemed. Excludes bottled drinks.
      3. 1500 Points may be used to redeem:
        1 x Large Combo which includes of one large drink and one large popcorn (excludes bottled drinks).
      4. 2000 Points may be used to redeem:
        1 x Traditional Ticket. Valid for one admission only. Available for redemption by either scanning your Membership ID at the cinema or logging in online when booking tickets. Valid for films listed as NFT. Online booking fees do not apply for the redemption of this item. Ticket is not valid for Gold Class, movie marathons, group bookings, special events or in conjunction with any other offer or promotion unless otherwise stated. Surcharges do not apply for 3D, Vpremium, Dolby Atmos, Vjunior and Vmax sessions. 3D glasses must be purchased separately; OR
        1 x Gold Class Upgrade. In exchange for 2000 point Member may purchase a Gold Class Upgrade Ticket for the price of a Full Price Metro Adult Movie Ticket. Valid for one Gold Class upgrade only. Upgrade is not valid for, group bookings, special events or in conjunction with any other offer or promotion unless otherwise stated. Surcharges do not apply for 3D sessions. 3D glasses must be purchased separately. Available for redemption by either scanning your Membership ID at the cinema or logging in online when booking tickets. Online booking fees do not apply for the redemption of this item. Points can be earned for the purchase of an Adult ticket; OR
        1 x Our Combo In exchange for 2000 points, one Our Combo which includes 1 large popcorn and 2 large drinks may be redeemed. Excludes bottled drinks.
      5. 2500 Points may be used to redeem:
        1 x Classic Combo. In exchange for 2500 points, one Classic Combo which includes 1 large popcorn, 2 large drinks and 2 choc tops or Connoisseur may be redeemed. Excludes bottled drinks; OR
        1 x BFF Combo. In exchange for 2500 points, one BFF Combo which includes 2 regular popcorns, 2 regular drinks and 1 bag of chips OR lollies may be redeemed. Excludes bottled drinks.
      6. 3000 Points may be used to redeem:
        1 x Family Combo. In exchange for 3000 points, one Family Combo which includes 4 small popcorns, 4 small drinks and 4 small chocolate treats may be redeemed. Excludes bottled drinks.
      7. 4000 Points may be used to redeem:
        1 x Gold Class Ticket. In exchange for 4000 points, one Gold Class Movie Ticket, may be redeemed. Valid for one Gold Class admission only. Available for redemption by either scanning your Membership ID at the cinema or logging in online when booking tickets. Valid for films listed as NFT. Online booking fees do not apply for the redemption of this item. Ticket is not valid for group bookings, special events or in conjunction with any other offer or promotion unless otherwise stated. Surcharges do not apply for 3D sessions. 3D glasses must be purchased separately; OR
        1 x Gold Class Savoury Package. In exchange for 4000 points, one Gold Class Savoury Package which includes 1 savoury dish and 2 drinks from the Gold Class menu may be redeemed. Drinks can be selected from the following options: Gold Class House White Glass, Gold Class House Red Glass, Azahara Glass, Asahi Soukai, Keeper’s Lager, Sparkling Mt Franklin 300ml, Still Mt Franklin 500ml or a glass of Soft Drinks; OR
        1 x Gold Class Dessert Package. In exchange for 4000 points, one Gold Class Dessert Package which includes 2 sweet dishes and 2 hot drinks from the Gold Class menu may be redeemed. Excludes Affogato.

      All items listed above in 8/2/5 are non-refundable and non-exchangeable. All ticket related Benefits are available for redemption in cinema by scanning your Membership ID or by logging into your Vrewards account online. All food and beverage items are only available for redemption in cinema. Points are not eligible to be earned for the redemption rewards.

    6. $11 Vrewards Weekly Movie. $11 Vrewards Weekly Movie ticket prices (“Vrewards Weekly Movie tickets”) are exclusive to Vrewards Members. To purchase an $11 Vrewards Weekly Movie ticket, simply present your valid Membership ID in cinema or sign in to your Vrewards account online. Booking fees apply for online purchases. A Vrewards Member is entitled to purchase one Vrewards Weekly Movie Ticket per session only unless otherwise specified. Please note, the Vrewards Weekly Movie is determined at Village Cinemas’ discretion and may only be showing at selected cinema locations. Please check session times. Surcharges apply for 3D, Vjunior, Vmax, Vpremium and Dolby Atmos sessions. 3D glasses (if required) are available for purchase from the cinema location. Offer excludes Gold Class, special events, movie marathons, group bookings, or for tickets priced below $11 and is not available in conjunction with any other offer or promotion unless otherwise stated. Booking fees apply for online, mobile or phone bookings. This offer is not available during unexpected system outage periods that are beyond our control.
    7. Vrewards Member Tuesday. $13 Tuesday Member ticket prices ("$13 Tuesday Member tickets") are exclusive to Vrewards Members. To purchase a $13 Tuesday Member ticket in cinema, a Vrewards Member must present a valid Membership ID. If purchasing the $13 Member Ticket on the full website or mobile website, the Vrewards Member must be signed in to their Vrewards account. If purchasing via a phone booking, a valid Vrewards Membership ID must be provided. $13 Tuesday Member ticket is valid for traditional movie sessions on a Tuesday. A Vrewards Member is entitled to purchase one $13 Tuesday Member ticket per session only unless otherwise specified. Surcharges apply for 3D, Vjunior, Vmax, Vpremium and Dolby Atmos sessions. 3D glasses (if required) are available for purchase from the cinema location. Offer excludes Gold Class, special events, movie marathons, group bookings, tickets priced below $13, and is not available in conjunction with any other offer or promotion unless otherwise stated. Booking fees apply for online, mobile or phone bookings. This offer is not available during unexpected system outage periods that are beyond our control. Offer not valid at Geelong or Glenorchy.
    8. Vrewards Member Tuesday – Gold Class. $28 Tuesday Gold Class tickets ("$28 Tuesday Gold Class tickets") are exclusive to Vrewards Members. To purchase a $28 Tuesday Gold Class ticket in cinema, a Vrewards Member must present a valid Vrewards Membership ID. If purchasing the $28 Tuesday Gold Class Ticket on the full website or mobile website, the Vrewards Member must be signed in to their Vrewards account. If purchasing via a phone booking, a valid Vrewards Membership ID must be provided. $28 Tuesday Gold Class ticket is valid for Gold Class movie sessions on a Tuesday. A Vrewards Member is entitled to purchase one $28 Tuesday Gold Class ticket per session only unless otherwise specified. Surcharge applies for 3D. 3D glasses (if required) are available for purchase from the cinema location. Offer excludes special events, movie marathons or group bookings. Booking fees apply for online, mobile or phone bookings. This offer is not available during unexpected system outage periods that are beyond our control. Offer valid at Village Cinemas Gold Class locations only.
    9. New members get two $10 tickets. Customers who sign up to Vrewards AND complete their member profile online AND “opt–in to receive all emails” (“Conditions”) will be provided with an offer to purchase 2 tickets for $10 each. This offer will be redeemable online at villagecinemas.com.au or in cinema for movie sessions at participating Village Cinemas locations. The offer may take up to 48 hours to appear in a member’s online account. This offer appears as a ticket option online or can be processed by cinema staff at the location you wish to attend. Offer is valid for any traditional cinema session for a period of 6 months from the time the members meets the Conditions. It is the responsibility of the recipient this offer to redeem it for a movie session scheduled on or before the expiry date. Surcharges apply for 3D, Vjunior, Vmax, Vpremium and Dolby Atmos sessions. 3D glasses (if required) are available for purchase from the cinema location. The offer cannot be used at Gold Class, for group bookings, special events or movie marathons and is not available in conjunction with any other offer or promotion unless otherwise stated. Booking fees apply for online, mobile or phone bookings. This offer is not available during unexpected system outage periods that are beyond our control.
    10. Victorian Carers can now enjoy $9 movie tickets every Monday. ‘We Care’ card holders will be able to purchase $9 movie tickets for Monday sessions between 9am – 5pm. The ‘We Care’ card holder may purchase one $9 movie ticket for themselves and one guest. The ‘We Care’ card holder must also be a Vrewards Member in order to access the offer and both cards must be shown at the time of purchase. The $9 movie tickets may only be purchased in cinema. Surcharges apply for 3D, Vjunior, Vmax, Vpremium and Dolby Atmos sessions. 3D glasses (if required) are available for purchase from the cinema location. The offer cannot be used at Gold Class, for special events, movie marathons or group bookings and is not available in conjunction with any other offer or promotion unless otherwise stated. Booking fees apply for online, mobile or phone bookings. This offer is not available during unexpected system outage periods that are beyond our control. Offer valid Village Cinemas Victorian locations only.
    11. Seniors' Friday Movies. Vrewards Members who have a valid State-issued Seniors card may purchase an $8 movie ticket for themselves and one guest to attend the first session of the film listed on this page each Friday at participating Village Cinemas locations. Offer is not valid on Public Holidays. Session times are subject to change – please check before buying tickets. Not all films are playing at all cinema locations. Additional guests must pay full price. Surcharges apply for 3D, Vjunior, Vmax, Vpremium and Dolby Atmos sessions. 3D glasses (if required) are available for purchase from the cinema location. The offer cannot be used at Gold Class, for special events, movie marathons or group bookings and is not available in conjunction with any other offer or promotion unless otherwise stated. Booking fees apply for online, mobile or phone bookings. This offer is not available during unexpected system outage periods that are beyond our control.
    12. Log in & save $1 for every Traditional Cinema Ticket purchase. Exclusive $1 saving for rewards Members who have created a Vrewards account online using an email address. Log in to your Vrewards account online to redeem this offer when purchasing any Traditional Cinema Ticket. Surcharges apply for 3D, Vjunior, Vmax, Vpremium and Dolby Atmos sessions. 3D glasses (if required) are available for purchase from the cinema location. Offer does not apply to Gold Class, group bookings or special events and is not available in conjunction with any other offer or promotion unless otherwise stated. Booking fees apply for online, mobile or phone bookings. This offer is not available during unexpected system outage periods that are beyond our control.
    13. $10 Vrewards Combo. Vrewards Members may present their Vrewards Card in cinema at any Village Cinemas location to receive a $10 Vrewards Combo. This Combo consists of 1 x Medium Popcorn and 1 x Medium Drink. This offer excluded bottled drinks. This offer is not available during unexpected system outage periods that are beyond our control.
    14. Vrewards Package. Vrewards Members logged in to their Vrewards account may purchase the Vrewards Package which consists of an adult ticket and Vrewards Combo (1 medium popcorn and 1 medium drink) for $25. The Vrewards Package option will automatically be presented as a ticket option on the Ticket Selection page for Vrewards Members. Once you have purchased your Vrewards Package, simply print out your ticket confirmation or present it on your mobile phone at the cinema's priority queue. Our friendly team member will then prepare your popcorn and drink for you! This priority queue is only for Vrewards Packages purchased via our website, and not available for third party offers. The Vrewards Package is not available for purchase via the call centre or in cinema. Surcharges apply for 3D, Vjunior, Vmax, Vpremium and Dolby Atmos sessions. 3D glasses (if required) are available for purchase from the cinema location. Offer excludes Gold Class, special events, movie marathons, group bookings, and is not available in conjunction with any other offer or promotion unless otherwise stated. Booking fees apply for online and mobile bookings. This offer is not available during unexpected system outage periods that are beyond our control.
    15. Vrewards Family Pass. Vrewards Family Pass is exclusive to Vrewards Members. To purchase a Vrewards Family Pass in cinema, a Vrewards Member must present a valid Vrewards Membership ID. If purchasing the Vrewards Family Pass on the website, the Vrewards Member must be signed in to their Vrewards account. If purchasing via a phone booking, a valid Vrewards Membership ID must be provided. The Family Pass of 3 is valid for 1 Adult & 2 Children OR 2 Adults & 1 Child. The Family Pass of 4 is valid for 2 Adults & 2 Children or 1 Adult & 3 Children. Children are ages 3 - 14 years. The pass is only valid for G and PG titles. The Vrewards Family Pass must be used by the family to see the same film, at the same session time. Surcharges apply for 3D, Vjunior, Vmax, Vpremium and Dolby Atmos sessions. 3D glasses (if required) are available for purchase from the cinema location. Offer excludes Gold Class, special events, movie marathons, group bookings, and is not available in conjunction with any other offer or promotion unless otherwise stated. Booking fees apply for online, mobile or phone bookings. This offer is not available during unexpected system outage periods that are beyond our control.
    16. Vrewards Members save $1 on Indian Films. Vrewards Members save $1 per ticket to see an Indian Film when they have created a Vrewards account online using an email address. Log in to your Vrewards account online or scan your Vrewards card at the cinema site to redeem this offer. This offer is only available for selected Indian Movie sessions – please check online or at your local cinema for session times. Surcharges apply for 3D, Vjunior, Vmax, Vpremium and Dolby Atmos sessions. 3D glasses (if required) are available for purchase from the cinema location. Offer excludes Gold Class, special events, movie marathons, group bookings, and is not available in conjunction with any other offer or promotion unless otherwise stated. Booking fees apply for online, mobile and phone bookings. This offer is not available during unexpected system outage periods that are beyond our control.
  2. Points earned by a Member will expire if a Member does not scan their Membership ID or log into their Vrewards account online and complete a transaction during a consecutive 12 month period.
  3. Vrewards emails offers to Members from third parties. Village Cinemas accepts no responsibility or liability whatsoever with regard to any matter that may arise between the Member and any third party in relation to any offer that a third party has made through Vrewards.
  4. Incomplete Members are still eligible to earn Points and redeem Benefits, however they will be ineligible for exclusive Rewards that are communicated directly to Members or added to Member accounts.
  5. Periodically, Full Members will be automatically entered into promotions or competitions by scanning their Membership ID at the cinema location or being logged into a Vrewards account online while purchasing tickets. Entry into such competitions may be subject to separate terms and conditions which will be available on the Village Cinemas website.
  6. Promotional prizes must be taken as offered and are not exchangeable or redeemable for cash. If the winner of a major prize is under 18, the prize will be awarded to that person's parent or guardian. If a prize is unavailable, Village Cinemas reserves the right to substitute a prize of equal or greater value. Separate terms and conditions will apply to promotions.
  7. Full Members may receive film-based discounts, offers and Rewards. Separate terms and conditions may apply to such offers which will be available on the offer landing page or in the email that the Member is sent advertising the offer.
  8. Village Cinemas may host special Member-only screenings where entry is complimentary or at a discounted price. Prior to admission, Members must present their Membership ID as proof of Membership. As seating is limited, Membership does not guarantee entry to these screenings.


9. RETURNS AND/OR EXCHANGES


  1. In the event that the Member returns or exchanges a paid Eligible Product, any Points the Member accrued when purchasing the Eligible Product will be deducted automatically from the Member’s Points Balance.


10. PRIVACY


  1. By participating in Vrewards, Members consent to Village Cinemas’ collection, use and disclosure of their personal information in accordance with the Village Cinemas Privacy Policy as may be amended from time to time.
  2. Privacy Collection Notice: Personal information collected from Members is maintained in accordance with Village Cinema's Privacy Policy, which is accessible via http://villagecinemas.com.au/privacy-policy. Personal information collected may be used for marketing and promotional purposes as contemplated by that Privacy Policy. When a Member’s Membership Card or Key Tag is swiped or a Member is logged into their online account and purchases a ticket, information shall be recorded as part of the Member's profile (with such information to include frequency of visits, number of tickets purchased, and film and cinema location selected). Personal information will only be disclosed to related bodies corporate of Village Cinemas in accordance with the Privacy Policy. Contact our Privacy Officer if you would like details of the personal information Village Cinemas may hold. Privacy Officer: Level 1, 500 Chapel Street, South Yarra VIC 3141. Fax: 03 9663 1972. Privacy Policy Email: privacy@roadshow.com.au.


11. WEBSITE


  1. The terms of use in respect of the website of Village Cinemas apply to any use of the website in connection with the Program. The terms may be found http://villagecinemas.com.au/terms-and-conditions.
  2. Village Cinemas and its respective officers, agents, employees and related bodies corporate shall not be responsible for any damage or loss resulting from a person’s participation in or activities in connection with Vrewards. Village Cinemas reserves the right to cancel or suspend Vrewards and will notify Members accordingly.


12. GENERAL


  1. Nothing in these Terms and Conditions shall limit Village Cinemas in the exercise of any legal or equitable rights and remedies it may have.
  2. Subject to applicable laws, Village Cinemas will not be liable for any loss or damage whatsoever suffered by any Member as a result of any termination, suspension or cancellation of the Program or the Member's Membership.


13. LOCAL LAWS


  1. The Program and a Member’s participation in the Program, including a Member's entitlement to any Rewards, are subject to all laws applicable to Village Cinemas and to the Member which may restrict, prohibit or limit the scope or extent of the Program or any such Rewards and Benefits.


14. GOVERNING LAW AND JURISDICTION


  1. These Terms and Conditions are governed by and will be construed in accordance with the laws of Victoria, Australia irrespective of where the application for Membership has been completed by the Member. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions or the Program, the Member submits to the non-exclusive jurisdiction of the State of Victoria.
  2. Nothing in these Terms and Conditions affects any rights a Member may have which by law cannot be excluded, including under the Competition and Consumer Act 2010 (Cth).
  3. If part or all of any clause in these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
  4. Neither Village Cinemas nor its officers, agents, employees or related bodies corporate make any representation or warranty as to the quality, suitability or merchantability of any goods or services offered as prizes. Village Cinemas will not be liable for any loss (including any indirect or consequential loss) or damage by reason of any act or omission, deliberate or negligent, of Village Cinemas in connection with the Program unless such liability may not be lawfully excluded, in which case liability will be limited to the greatest extent permitted by law.
Vrewards
Like freebies? Join free to access:
  • $1
    Earn 10 points for every $1* spent
  • Redeem for tickets, candy bar treats and Gold Class
  • Exclusive offers, events and discount tickets
  • And much more!