Terms & Conditions

This document contains the terms and conditions governing your use of www.villagecinemas.com.au ("this Website") and your purchase of any movie tickets, goods or services from Village Cinemas Australia Pty Ltd ACN 006 735 002 ("Village") using this Website.


1. APPLICATION OF THESE TERMS AND CONDITIONS

  1. You agree that your use of this Website and the purchase of any movie ticket, goods or services will be governed by these terms and conditions ("Terms of Use").
  2. If Village suffers or incurs any loss or damage in connection with or as a direct consequence of any breach of these Terms of Use by you, you agree to indemnify Village for those losses and damages.

2. REGISTRATION

  1. You may be asked to provide personal information, as that term is defined in the Privacy Act 1988 (Cth) ("Personal Information") to Village before purchasing any movie ticket, goods or services from this Website, before entering any competition on the Website or before registering as a member of the Village Movie Club . If you do not provide that Personal Information to Village, Village may not be able to sell you movie tickets, goods or services, enter you into competitions or register you as a member of the Village Movie Club.
  2. All Personal Information Village collects from this Website will be maintained in accordance with Village's Privacy Policy.
  3. You acknowledge that if you do not register as a member of Village Movie Club, parts of this Website designed for registered members may not be accessible to you. Employees of Village and its related bodies corporate are entitled to become members of Village Movie Club, but are not entitled to enter any competitions on the Website.
  4. Village will use its reasonable endeavours to maintain the security of any Personal Information that you provide. This Website has security measures in place to protect the loss, misuse and alteration of the information under Village's control. However, no data transmission over the Internet can be completely secure, and Village cannot give an absolute assurance that the information you provide to us will be secure at all times.
  5. Village may use techniques designed to identify fraudulent activities on the Website, such as fraudulent credit card use. If any unauthorised use of your credit card occurs as a result of your credit card purchase on the Website, you should immediately notify your credit card provider in accordance with its reporting rules and procedures.
  6. You agree that Village may cancel your registration as a member of Village Movie Club and/or refuse you access to this Website at any time in its sole discretion.
  7. For the current terms and conditions regarding the Village Movie Club, click here

3. SCREEN SAVER VOUCHERS

  1. Adult Screen Savers may be purchased in a Book of 10 or Book of 5. One Adult Screen Saver is valid for the redemption of 1 adult, child or senior movie ticket, subject to the conditions at clause
  2. Screen Savers purchased in a "Book of 5 Screen Savers" are only valid for redemption at Village Cinemas locations in Victoria and Tasmania. Screen Savers purchased in a "Book of 10 Screen Savers" are valid for redemption at any Village Cinemas, Events Cinemas, Greater Union or Birch, Carroll & Coyle cinema location in Australia.
  3. Screen Savers are subject to these conditions:
    1. not valid after 5 p.m. on Saturday nights;
    2. not valid at Gold Class, Movie Marathons, Special Events or for group bookings;
    3. surcharges apply for Vmax and 3D/Real D films;
    4. booking fees apply for online and call centre bookings; and
    5. valid for 6 months from the date of purchase.
  4. The same conditions as provided in clause 3.2 apply to a Child Screen Saver. Child Screen Savers are valid only for admission of children ages 14 years or under.
  5. The same conditions as provided in clause 3.2 apply to a Seniors Screen Saver. Seniors Screen Savers are valid only upon presentation of a valid "seniors" card.
  6. Redemption for admission to any particular cinema, movie or session is subject to availability.
  7. Screen Savers cannot be redeemed for cash, must not be on-sold without the written permission of Village, is non-refundable and is not available for exchange, unless required by law.
  8. Expiry dates on all Village Cinemas products cannot be extended or changed.

4. GIFT VOUCHERS

  1. An adult gift voucher is valid for the redemption of a movie ticket at any Village Cinema, Events Cinemas, Greater Union or Birch, Carroll & Coyle cinema locations across Australia for 12 months only from the date of purchase subject to the following condition:
    1. not valid at Gold Class, Movie Marathons,Special Events or for group bookings;
    2. surcharges apply for Vmax and 3D/Real D films; and
    3. booking fees apply for online and call centre bookings.
  2. The same limitations as provided in clause 4.1 apply to Child gift vouchers. Child gift vouchers are only valid for redemption of a movie ticket for admission of a person aged 14 years or under.
  3. The same limitations as provided in clause 4.1 apply to Senior gift vouchers. Senior gift vouchers are only valid for redemption of a movie ticket for admission of senior citizens upon presentation of a valid "seniors" card.
  4. A Gold Class gift voucher is valid for the redemption of a movie ticket at any Village Cinema, Events, Greater Union or Birch, Carroll & Coyle cinema location of Gold Class across Australia for 12 months only from the date of purchase subject to the following conditions:
    1. not valid at Movie Marathons, Special Events, or for group bookings;
    2. surcharges apply for Vmax and 3D/Real D films; and
    3. booking fees apply for online and call centre bookings.
  5. Redemption for admission to any particular cinema, movie or session is subject to availability.
  6. A Gold Class gift voucher cannot be redeemed for cash, must not be on-sold without the written permission of Village, is non-refundable and is not available for exchange, unless required by law. The prices listed on https://shop.villagecinemas.com.au may differ from those available at the Ticket Box.

5. E-VOUCHERS

  1. eVouchers are available for purchase from the Online Gift Store https://shop.villagecinemas.com.au
  2. eVouchers are sent via email to the email address you provide when completing the transaction. Please allow up to 60 minutes after purchasing the eVoucher for it to be redeemed.
  3. eVouchers for our Traditional Cinemas are only valid for redemption at the following locations: Victoria: Airport West, Albury, Century City, Coburg Drive-In, Crown, Doncaster, Fountain Gate, Geelong, Jam Factory, Karingal, Knox, Morwell, Rivoli, Shepparton, Southland, Sunshine, Werribee Tasmania: Eastlands, Glenorchy, Hobart, Launceston
  4. eVouchers for our Gold Class Cinemas are only valid for redemption at the following locations: Albury, Century City Walk, Crown, Doncaster, Geelong, Hobart, Jam Factory, Karingal, Knox, Rivoli, Southland, Sunshine
  5. eVouchers are subject to the following conditions:
    1. not valid at Movie Marathons, Group Bookings or Special Events;
    2. surcharges apply for Vmax and 3D/Real D films when redeeming eVouchers;
    3. booking fees apply for online and call centre bookings when redeeming eVouchers; and
    4. valid for 12 months from purchase. Expiry dates on all Village Cinemas products cannot be extended or changed.

6. ADMIT 5 MOVIE CARDS

  1. Admit 5 Movie Cards are available for purchase at the Ticket Box and can be redeemed at the Ticket Box, online or via the call centre.
  2. Admit 5 Movie Cards are valid for the redemption of 5 movie tickets.
  3. Admit 5 Movie Cards are only valid at Village Cinemas locations in Victoria and Tasmania.
  4. Admit 5 Movie Cards are subject to these conditions:
    1. not valid after 5 p.m. on Saturday nights;
    2. not valid at Gold Class, Group bookings, Movie Marathons or Special Events.
    3. surcharges apply for Vmax and 3D/Real D films
    4. booking fees apply for online and call centre bookings
    5. valid for 6 months from the date of purchase. Expiry dates on Village Cinema products cannot be extended or changed.
  5. Redemption for admission to any particular cinema, movie or session is subject to availability.
  6. Admit 5 Movie Cards cannot be redeemed for cash, must not be on-sold without the written permission of Village, is non-refundable and is not available for exchange, unless required by law.

7. GIFT CARDS

  1. Gift Cards are available for purchase from the Online Gift Store and at the Ticket Box.
  2. Gift Cards purchased online will be processed by Village and sent on the next business day via the postage method selected during checkout.
  3. Please allow 2 business days from the date of purchase for the card to be activated.
  4. Lost or stolen cards will not be replaced or refunded, unless required by law.
  5. Gift Cards cannot be redeemed for cash, must not be on-sold without the written permission of Village, is non-refundable and is not available for exchange, unless required by law.
  6. Gift Cards expire 12 months from date of issue and cannot be extended or changed.
  7. Gift Cards are only valid for redemption at the following locations: Airport West, Albury, Century City, Coburg Drive-In, Crown, Doncaster, Eastlands, Fountain Gate, Geelong, Glenorchy, Hobart, Jam Factory, Karingal, Knox, Launceston, Morwell, Rivoli, Shepparton, Southland, Sunshine, Werribee
  8. Gift Cards can be used to purchase movie tickets and items from the Candy Bar and Gold Class Food and Beverage menu. Gift Cards cannot be used for the purchase of Screen Savers, Gift Vouchers, Gift Cards or other Village Cinemas gift products
  9. To check the balance and expiry date of your Gift Card, present the Gift Card at any ticket box at a Village Cinemas location stated at 7.6 or follow the prompts online at https://villagecinemas.com.au/gift-card-balance.
  10. Redemption for admission to any particular cinema, movie or session is subject to availability.

8. E-GIFT CARDS

  1. eGift Cards are a paper Gift Card (sent via email) which can be used to purchase movie tickets and items from the Candy Bar and Gold Class Food and Beverage menu. Gift Cards cannot be used for the purchase of Screen Savers, Gift Vouchers, Gift Cards or other Village Cinemas gift products eGift Cards can be redeemed at the Ticket Box, online or via the call centre.
  2. Please allow 2 business days from the date of purchase for the eGift Card to be activated.
  3. Lost or stolen cards will not be replaced or refunded, unless required by law.
  4. eGift Cards cannot be redeemed for cash, must not be on-sold without the written permission of Village Cinemas, are non-refundable and not available for exchange, unless required by law.
  5. eGift Cards expires 12 months from date of issue and cannot be extended or changed.
  6. eGift Cards are only valid for redemption at the following locations: Airport West, Albury, Century City West, Coburg Drive-In, Crown, Doncaster, Eastlands, Fountain Gate, Geelong, Glenorchy, Hobart, Jam Factory, Karingal, Knox, Launceston, Morwell, Rivoli, Shepparton, Southland, Sunshine, Werribee
  7. Gift Cards cannot be used for the purchase of Screen Savers, Gift Vouchers, Gift Cards or other Village Cinemas gift products.
  8. For card balance and expiry, present this card at any one of the participating Village Cinemas ticket box or online.
  9. Redemption for admission to any particular cinema, movie or session is subject to availability.

9. MOVIE TICKETS

  1. Movie tickets purchased via this Website can be collected:
    1. by the credit card holder presenting the card used for the transaction at the Ticket Box;
    2. by presenting your smart phone to the usher at the cinema, where the ticket has been emailed to you and the ticket is displayed on your smart phone. The unique barcode on the ticket can only be used once;
    3. by printing the ticket at home and presenting the print-out at the ticket-tearing point to gain admission to the selected movie session. The unique barcode on the ticket can only be used once.
  2. Movie tickets purchased via this Website are non-refundable and are not available for exchange, unless required by law.
  3. A $1 booking fee per ticket will apply to Traditional and Cinema Europa tickets purchased via this Website. A $5 booking fee per ticket will apply to Gold Class tickets purchased via this Website with a Village Cinemas Gift Card or a Credit Card.
  4. Where allocated seating applies to a session you have the choice of choosing your own seat (from those available) using the Website. Otherwise seat allocation for movie tickets purchased via this Website is on a "best available" basis and is carried out by a prescribed computer program. By purchasing movie tickets via this Website you agree that:
    1. you will accept the seat allocated by Village to each ticket purchased; and
    2. Village has made no warranties or representations to you that you will be seated in a particular seat, row or section of the relevant cinema.
  5. You acknowledge that Village may, at its discretion, refuse to sell movie tickets to you or withdraw any movie tickets from sale via this Website.

10. CONCESSIONS

Movie tickets are made available subject to the classification of the relevant film given by the Office of Film and Literature Classification. Where concession tickets are purchased or concessional gift vouchers are redeemed for movie tickets, suitable identification must be presented upon collection of the tickets.


11. PURCHASES AND GST

  1. Payment for items purchased from https://shop.villagecinemas.com.au from this website must be made by credit card.
  2. Prices quoted on this Website are in Australian dollars and include GST where applicable.

12. INTELLECTUAL PROPERTY RIGHTS

  1. You acknowledge and agree that the copyright and other intellectual property rights in this Website and in all information and materials on this Website ("Website Content") are owned by Village, its affiliates, suppliers or licensors unless expressly indicated. The Website Content is protected by Australian and international copyright and trademark laws.
  2. You agree that you will not do any of the following without Village's written permission:
    1. use Village's trademarks, except for printing out a copy of this Website or as part of a reference to a Village product or service;
    2. reproduce, copy, modify, merge, adapt, translate, re publish, frame, upload to a third party, post, transmit, broadcast, communicate to the public or otherwise make the Website Content available to the public; (c) transmit or display the Website Content on any computer, system or network which permits electronic access by more than one user at a time;
    3. use, sell, assign, rent, sub licence or otherwise deal with the Website Content except as permitted by these Terms of Use; or
    4. anything else which would infringe Village's rights or the rights of Village's content suppliers.
  3. You may view this Website using a web "browser" so long as you do not change the form of copyright and other proprietary notices. If you are interested in a piece of content for your personal, non commercial use, you may save a single copy, print one or download one.

13. MODIFICATION OF THESE TERMS AND THIS WEBSITE

  1. You agree that Village may at any time, in its sole discretion, modify:
    1. the presentation and outlay of this Website;
    2. the Website Content; and/or
    3. these Terms of Use (and any other terms on this Website), with such modifications to take effect from the time that they are posted to this Website.

14. THIRD PARTY LINKS AND ADVERTISING

  1. Village provides hyperlinks to third party sites ("Linked Sites") for convenience only, and the inclusion of the hyperlink does not imply any endorsement of the Linked Site by Village or its affiliates. In addition, the inclusion of third party advertising on this Website (whether with or without hyperlinks) is not an endorsement or recommendation of the third party advertiser by Village or its affiliates.
  2. You acknowledge and agree that Linked Sites are not under the control of Village and that Village is not liable or responsible for:
    1. any act, omission or negligence of any person who administers or owns any Linked Site;
    2. the copyright compliance, legality or decency of any Linked Site;
    3. the accuracy or reliability of any information provided by any Linked Site;
    4. any goods or services provided by any person who administers or owns any Linked Site; or
    5. the performance of any obligations owing to by any person who administers or owns any Linked Site.

15. WEBSITE USAGE

  1. You agree that in using this Website, you will not:
    1. use parts of this Website reserved for registered members unless you are registered as a member;
    2. interfere with the usage of this Website by others;
    3. use this Website in an illegal manner;
    4. upload, post, email or otherwise transmit any document or information to this Website that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, sexually, ethnically or otherwise objectionable or vilifying;
    5. upload, post, email or otherwise transmit any document or information to this Website that infringes any Intellectual Property Rights of any person;
    6. upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
    7. interfere with or disrupt this Website, the server hosting this Website, or servers or networks connected to the server hosting this Website.

16. REPRESENTATIONS AND WARRANTIES

  1. You acknowledge and agree that apart from where required by law, this Website and all Website Content are provided "as is" without warranties of any kind, express or implied.
  2. You acknowledge that, apart from where stated to the contrary on this Website, Village has not made any representations or given any warranties:
    1. as to the functionality or content of this Website;
    2. as to the accuracy or completeness of any Website Content;
    3. that access to this Website will be uninterrupted or error free or that the Website or the server which stores and transmits the Website Content to you are free from viruses;
    4. that any links contained on this Website will provide you with any useful information;
    5. that any particular cinema, movie or session will be available to you (on presentation of a Screen Saver or gift voucher, gift card, eVoucher or any Village gift product); or
    6. that movie tickets to any particular cinema, movie or session will be available for sale to you.

17. DISCLAIMER

  1. Except as provided by law, neither Village nor its affiliates nor the employees, officers and agents of Village or its affiliates will be under any liability to you, in contract, tort or otherwise, in respect of any loss or damage (including consequential loss or damage, loss of profits, economic loss or loss of information) which may be suffered or incurred or which may arise directly or indirectly in respect of:
    1. your use of this Website;
    2. the accuracy, completeness or usefulness of any Website Content or information contained in that Website Content;
    3. your use of any websites that this Website links to;
    4. any movie tickets or other goods or services supplied pursuant to these Terms of Use; or
    5. in respect of the failure of Village to comply with its obligations under these Terms of Use.

18. CONSUMER GUARANTEES

The Competition and Consumer Act 2010 (Cth) imposes statutory guarantees on Village when it supplies goods or services to consumers pursuant to these Terms of Use. However, the liability of Village for any breach of such condition or warranty or any other breach of these Terms of Use will be limited where it is reasonable to do so, at the option of Village, to one or more of the following:

  1. If the breach relates to goods:
    1. the replacement of the goods or the supply of equivalent goods;
    2. the repair of such goods;
    3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
    4. the payment of the cost of having the goods repaired; and
  2. If the breach relates to services:
    1. the supplying of the services again; or
    2. the payment of the cost of having the services supplied again.

19. GOVERNING LAW

  1. These Terms of Use shall be construed in accordance with and shall be governed by the laws in force in the State of Victoria.
  2. You irrevocably submit to and accept the exclusive jurisdiction of any of the Courts of the State of Victoria or the Commonwealth of Australia and any courts of appeal from these courts.
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