Where can I find session times?

Here are five convenient ways to find out what's playing at your local Village Cinema.

• On this Website, by clicking on Session Times and searching by cinema or film.
• Via email by joining the Village Movie Club and receiving session times for your favourite cinemas in our weekly newsletter.
• In these newspapers: Melbourne - Herald Sun, The Age; Sydney - The Sydney Morning Herald; Hobart - The Mercury; Launceston - The Launceston Examiner.
• On display at your local Village Cinema.
• Session time flyers in cinema or at local distribution points.

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When are session times updated on the Website?

Session times on our website are updated each Tuesday evening for the new cinema week (Thursday to Wednesday). Please note that these are subject to change. We make every effort to correct the website if this occurs during the week.

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Where can I find session times for Gold Class cinemas?

There are three convenient ways to find session times:

• On this Website, by clicking on Session Times and searching by cinema.
• Via email by joining the Village Movie Club and receiving session times for your favourite Gold Class cinemas in our weekly newsletter.
• On display at your local Village Cinemas Gold Class location.

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I am interested in the Baby Movie Sessions. Where can I find more information?

Check out the Baby Movie Sessions page for more information regarding these sessions, which are held on Wednesday mornings. Please note that they do not run all year and are held at selected cinemas.

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What do the film ratings stand for?

• [G] - General
• [PG] - Parental Guidance recommended
• [M] - Recommended for mature audiences
• [MA15+] - Not suitable for people under 15. Under 15s must be accompanied by a parent or adult guardian. Patrons may be requested to present photo identification which states their date of birth.
• [R18+] - Restricted to 18 and over. Patrons may be requested to present photo identification which states their date of birth.
• [TBC] - This film has yet to be classified. Check the rating closer to the release date

Consumer advice is also provided on all classified films so you know what content may be in the film. For more information regarding the classification of films, please visit The Office Of Film & Literature Classification website - www.oflc.gov.au.

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Why aren't all cinemas screening arthouse/fine films?

Distributors often prefer to release these types of films into a limited number of select cinemas, usually in inner-city areas. This is partly to maintain the exclusivity of a film but also to reduce the costs involved in reprinting each film. A single print of a film costs more than $2,000 and it is often difficult for a film distributor to recover this cost at suburban or rural locations.

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What proof of identification is required if I want to see an MA15+ or R18+ rated film?

As mentioned, you must be aged 15 years or older to attend an MA15+ rated film and be aged 18 years or older to attend an R18+ rated film. You may need to provide photo identification that states your date of birth upon request.

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Why has the release date for a movie changed or why is it no longer in the Coming Soon section?

We endeavour to promote movies that are currently screening and those that are coming out in the next two months according to the film distributors. On occasion, we are advised by distributors that they must delay the release of some titles or that some anticipated films will be straight-to-video releases. We then update the Website accordingly to keep you informed of the change.

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When and where does allocated seating apply?

Allocated seating applies to most sessions at the following cinemas:

Traditional Cinemas

• Century City Walk
• Crown
• Doncaster
• Fountain Gate
• Jam Factory
• Karingal
• Knox
• Morwell Mid Valley 8
• Rivoli
• Southland
• Cinema Europa
• Jam Factory
• Karingal
• Knox
• Southland

Gold Class

• Century City Walk
• Crown
• Doncaster
• Geelong
• Hobart
• Jam Factory
• Karingal
• Knox
• Southland
• Sunshine

At sessions where there is no allocated seating, you will be able to choose your seat when you attend the session. If booking tickets online, you can click on the CHOOSE SEATS button to see a seating map for the above cinemas and choose your preferred seats.

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What is VMax?

Vmax is an amazing auditorium which is home to Victoria's largest conventional indoor cinema screen.

Each cinema seats over 600 people. is currently located exclusively at Village Cinemas Doncaster, Karingal, Knox and Southland, and you can find session times on the Website by looking for the times highlighted in red.

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Can I buy tickets online?

Yes! You can purchase movie tickets online for most of our cinemas (including Gold Class) using your credit card or Village Cinemas Gift Card. Simply click on Buy Tickets, select your preferred cinema, movie and time, and then follow the simple instructions. For more information, read the Buy Tickets FAQ.

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Can I book tickets online using Gift Vouchers or Screen Savers?

Our online ticketing system currently accepts credit card payments and redemption of Village Cinemas Gift Cards card payments only. To book using Gift Vouchers or Screen Savers, you can visit the Ticket Box of the cinema you wish to attend, or alternatively, you may phone our bookings line on 1300 555 400 to book for these cinemas:

• Airport West
• Century City Walk
• Crown
• Doncaster
• Fountain Gate
• Geelong
• Hobart
• Jam Factory
• Karingal
• Knox
• Rivoli Cinemas
• Southland
• Sunshine

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What does "No Free Tickets" mean?

"No Free Tickets" is a restriction placed by film distribution companies on some newly released movies. No complimentary coupons or free passes can be used for these films until the restriction is lifted - generally until the film has been showing for about two weeks. Some major release movies may remain restricted for a longer period. The "No Free Tickets" restriction does not apply to pre-paid vouchers such as Village Cinemas Screen Savers. Please check the conditions on the reverse of your voucher.

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What proof of identification is required if I want to buy a concession, student or senior's ticket?

To purchase a student ticket, you must provide a valid student or transport concession card. To purchase a concession ticket, you must provide a valid unemployment, pensioner or Health Care Card. To purchase a senior's ticket, you must provide a valid Seniors Card.

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What age are children classified as?

A child ticket can be purchased for children aged between 3 to 14 years.

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Can I buy my movie tickets in advance?

Yes! We generally publish session times for the next cinema week (which starts on a Thursday) on the Tuesday prior, so you can pre-purchase tickets for a new film release. For some blockbuster films, we may release tickets a couple of weeks in advance so you can organise a group of friends and secure your tickets beforehand. The best way to stay informed about presales is by joining the Village Movie Club. Membership is free - Click here to join today!

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Can I buy Gift Cards, Vouchers or Screen Savers online?

Yes! Click on Gifts Online to find out what products are sold online. Follow the simple instructions to make a purchase using your credit card. You can even organise delivery to the recipient! For more information, check out our FAQ section.

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Can I book tickets online using Gift Cards, Vouchers or Screen Savers?

Our online ticketing system currently accepts credit card payments and redemption of Village Cinemas Gift Cards card payments only. To book using Gift Vouchers or Screen Savers, you can visit the Ticket Box of the cinema you wish to attend, or alternatively, you may phone our bookings line on 1300 555 400 to book for these cinemas:

• Airport West
• Century City Walk
• Crown
• Doncaster
• Fountain Gate
• Geelong
• Hobart
• Jam Factory
• Karingal
• Knox
• Rivoli Cinemas
• Southland
• Sunshine

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When do my Screen Savers expire?

Gift Cards and Vouchers expire 12 months after the date of purchase. Screen Savers are valid for six months from date of purchase. You have until the end of the month hole punched in your booklet to use the voucher. Eg. If your booklet has a hole punched in the month of September, you have until September 30 to redeem them.

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My Gift Card, Voucher or Screen Savers have expired. Can I get a replacement?

Please be advised that Village Cinemas accept Screen Savers, Gift Cards and Gift Vouchers until the expiry date is reached, after which time Village Cinema locations will be unable to accept expired vouchers. For queries regarding the expiry dates on gift products, please email our Customer Service Department at contactus@village-cinemas.com.

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Is there a Village Cinemas club that I can join?

Yes! You can join the Village Movie Club, Membership is FREE – all you need is an email address and you'll get:

• Offers to the movies you want to see
• Session times sent via email every week
• Invites to preview screenings
• Ticket and candy bar offers
• Weekly discount movie

Click here to join today!

If you love fine film, food and wine, you can join The Age Europa Movie Club. Membership is FREE - all you need is an email address and you'll get:

• Ticket reward with every 3 movies seen
• Ticket, food and drink offers
• Invites to preview screenings
• Special members-only events
• Movie information emailed monthly
• Exclusive offers with "The Age"

Click here to join today!

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Can I sign up to receive a weekly newsletter from Village Cinemas?

Yes! Join the Village Movie Club and each week, we'll send you film info, exclusive offers and session times for your favourite cinemas straight to your inbox! It's FREE, it's informative and it's fun! If you love movies, this is the club for you!

Click here to join today!

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What is the Village Movie Club card used for?

Each time you go to the movies, make sure you present your Village Movie Club card. It will help us learn more about you, and if we know what movies you like to see, we can send you offers specific to your taste, or invites to special events we think you might enjoy. If there are any "show your card to win" type promotions running, your card scan will also act as your competition entry. If you are purchasing tickets online, make sure you log into the website first so that we can record your transaction.

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How do I unsubscribe from the Village Movie Club?

If you no longer wish to be a member of the Village Movie Club, log in using the right hand side panel, click on EDIT DETAILS and you will be presented with the page you used to register. Click on the unsubscribe link provided at the top of the page and follow the prompts to remove yourself from the club.

Please note that you will no longer receive the weekly newsletter or emails regarding special offers and events; you will no longer be able to participate in competitions or have access to any member discounts.

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Why does the website look wrong on my computer?

The Village Cinemas website has been designed and built for Windows 98/2000/XP and Mac OSX running at a screen resolution of at least 800 x 600 pixels.

The website has been designed for optimal performance with the following browsers:

• Microsoft Internet Explorer version 6 or above
• Safari version 2 or above
• Mozilla Firefox version 2 or above

Variations in different browsers and operating systems will affect the way the site is displayed. Despite this, every attempt has been made to ensure the site is displayed to its optimum and functions consistently across all browsers and platforms. If you are experiencing problems, we recommend you try upgrading to the latest version of your preferred browser. You can find free downloads of the latest version of Internet Explorer by clicking here.

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Why won't movie trailers play on my computer?

The Village Cinemas Website provides links to trailers hosted on other sites, and most film distribution companies are producing these trailers in latest version of Quicktime. To view them correctly, you will need to download this software, which is available free if you click here.

We also recommend you install the latest release web browser. You can find free downloads of Mozilla Firefox by clicking here.

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What are cookies?

When you visit our site, our server sends your computer a "cookie". These cookies are small packets of information that identify you as a user of the online ticketing system. Cookies save you time by retaining your contact information. Cookies do not deliver viruses, and can only be read by the server that sent you the cookie.

Your browser must be set up to accept cookies and graphics in order for you to purchase tickets. Make sure nothing is blocking your browser from accepting cookies. Our cookie is held in your system's memory only while the browser is open and is erased when you shut down your browser. Nothing is written to or read from your hard drive.

How to turn on cookies in Internet Explorer:

1. From the Tools menu, select Internet Options.
2. Click the Security tab.
3. Click Internet, then Custom Level.
4. Scroll down to Cookies and choose one of the two options.

How to turn on cookies in Netscape browsers:

1. From the Edit menu, select Preferences.
2. Click Advanced.
3. Click to select the box labelled Accept All Cookies.
4. Click OK.

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How can I get a job with Village Cinemas?

Village Cinemas is an ideal starting-point for people beginning their careers as there is no prerequisite of employment experience. Our employees enjoy flexible working hours, training programs that promote further education, and benefits such as free movies.

To view a list of current vacancies and apply for a position online, please visit www.village.com.au/recruitment.

Village Cinemas generally recruits four times per year, prior to school holidays. If the location you are applying for is not recruiting at the time we receive your application, we will hold your application for a six month period in the event that an opportunity becomes available.

It is important to note you must be able to meet a minimum availability criterion to move on to the next stage of recruitment. This is explained in full on the application form.

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Do you cater for children's birthday parties or functions/catering for large groups?

Our individual cinemas can help you organise birthday parties or group functions. Price and services may differ at each cinema. A minimum of 20 guests are required, and you can also select items from our Candy Bar, or for more formal occasions, ask for catering to be provided. To discuss your function requirements, contact your preferred cinema and ask for the events co-ordinator.

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How do I get posters or promotional items in cinemas?

The posters and standees featured in our cinemas are the property of the film distributors. We would recommend contacting them with any enquiries you may have.

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Who can I contact regarding lost property?

We recommend that you revisit the cinema you attended or send us an email with a description, cinema, date/time lost. Our staff will be able to check if any lost property has been handed in.

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I can't find a FAQ to answer my question, what can I do?

Send an email to the Customer Service Department via the Contact Us form and we will respond to your enquiry as soon as possible.

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